HOTEL POLICIES
Hotel Policies:
Check-in: After 3:00 PM
Check-out: Before 12:00 PM
A daily amenity fee of $40 (plus tax) applies.
Must cancel 72 hours prior to arrival or be subject to a penalty equal to 1 night, including taxes and fees. A valid credit card and a deposit of 1-night (including taxes and fees) are required to guarantee your reservation at the time of booking.
Special cancellation policies may apply to high-season or holiday dates. For year-end (12/23 – 1/1), cancellations are accepted up to 30 days prior to arrival. Failure to cancel will result in a penalty equal to 2 nights, including taxes and fees. A valid credit card and a deposit of 2 nights (including taxes and fees) are required to guarantee your reservation at the time of booking.
Please email aloha@lotushonolulu.com to communicate with hotel staff for cancellations and/or changes.
BEACH WARNING
While our beaches are lovely, potential danger exists due to ever-changing ocean and weather conditions. The beach and ocean can appear deceptively calm and yet be capable of inflicting severe injury and even death due to strong and ever-changing tides, ocean currents, wave surges, winds, wet/slippery rocks, and sharp reefs and ledges. When you arrive at the beach, look for and follow all warning signs and flags. Speak with lifeguards to familiarize yourself with the beach conditions (which dier from season to season).
It is recommended that you swim at beaches which are lifeguard protected, as not all beaches have lifeguards, warning signs, or flags. Never turn your back on the waves or allow children to play in or near the water unattended. Please share these precautions with everyone that you are traveling with.
You may find additional beach and ocean safety information in the compendium in your guest room.
NO SMOKING
Smoking (including e-cigarettes) is prohibited in guest rooms, condominium units, lanais, and in all other enclosed or partially enclosed areas open to the public, including, but not limited to, restrooms, lobbies, reception areas, hallways, interior courtyards, patios, covered walkways, bars, restaurants, retail service establishments, retail stores, and any other spaces closed in by a roof or overhand and at least two walls.
Persons who smoke, permit smoking or otherwise cause the odor of smoking in any guest room or lanai will be assessed a Smoke Elimination Fee of $425.00 at or following check-out. Persons who smoke in prohibited areas may also receive a citation and/or fine as provided by law.
IN-ROOM HOTEL SAFE
An in-room safe is located in your guest room for the safekeeping of your valuables. It is recommended that all valuables be stored in the in-room safe. If you fail to use the in-room safe, you assume full responsibility for the loss of valuables sustained by you as a result of theft or otherwise unless the loss is due to negligence or fault of the hotel.
A complete copy of the applicable law is posted behind the guest room door and is also available at the front desk.
GUEST SAFETY TIPS
Be aware of potential phone scams and prank calls to your guestroom. Our employees will never request your credit card or personal information over the phone.
Do not answer your guestroom door to strangers. If you are not sure whether the person is an employee, please call the front desk first to verify if an employee is supposed to be at your door and the purpose of the visit.