FREQUENTLY ASKED QUESTIONS

Check-in is after 3pm, and check-out is before noon.

You must cancel 72 hours prior to arrival to avoid a penalty. If canceled within 72 hours, a fee equal to 1 night (including taxes and fees) will apply.

To cancel, please click here to modify your reservation.

To update a reservation, please go here for cancellations or changes to your reservation.

Yes, for year-end stays (12/23 – 1/1), cancellations are accepted up to 30 days prior to arrival. Failure to cancel within this window will result in a penalty equal to 2 nights, including taxes and fees.

A valid credit card and a deposit of 1 night (including taxes and fees) are required at the time of booking. For year-end stays, a deposit of 2 nights is required.

Yes, a daily amenity fee of $40 (plus tax) applies. 

It includes: 

• Welcome amenity oshibori and welcome drink upon arrival
• Wi-Fi
• Fitness Studio located on the 2nd floor (6am-10pm)
• Wine hour at Arden Waikiki from Wednesday to Sunday nights
• Two reusable water bottles per room
• Illy espresso capsules per day
• Complimentary laundry on the 3rd floor
• Complimentary beach chairs and towels
• Complimentary bicycle rental
• Local and toll-free calls
• Lobby newspapers
• Complimentary yoga classes at Kapiolani park on Saturdays at 8am
• Complimentary tennis & pickleball racquets and balls
• Complimentary coffee located in the lobby daily 6am-10am
• Complimentary use of Roku TV device
• Hui rental cars on property available via HUI app
• FloWater water refill station located in the lobby and Fitness
• Studio
• ATM located in the lobby
• Business Center
• Ice machine available on the 3rd floor